Accessibility

We want anyone to be able to read this site and reach us, including people using a screen reader, keyboard navigation, magnification or voice control. Damage does not wait, so being reachable matters more here than most places.

What is in place

• A “Skip to content” link as the first item on every page, so keyboard users can jump past the navigation.
• A single main landmark per page, with headings in order, so screen readers can move by structure.
• Text alternatives on images that carry meaning, and empty alternatives on images that are purely decorative.
• A language declared on every page.
• Layouts that reflow on a phone and survive zooming to 200% without losing content.
• Phone numbers you can tap to dial rather than only read.

What is not finished

We have not completed a full WCAG 2.2 AA audit, and we will not claim conformance we have not tested. Colour contrast and keyboard focus order have been checked by eye rather than measured on every page. Parts of this site come from third parties, including the chat widget and the booking page, and we do not control their markup. If one of those blocks you, tell us and we will complete the same task with you directly.

If something does not work for you

Call us. There is nothing on this site you cannot also get from a person, and in an emergency calling is faster anyway. We can take your details over the phone, read a page to you, or send the same information in large print or plain text.

Emergencies, 24 hours a day: (253) 296-2282. Everything else: (253) 414-1809.

Reporting a problem

Tell us the page and what happened. We will acknowledge it, tell you how we plan to fix it, and give you the information you were after in a format that works for you.